Minor__		Minor__		Minor__		Minor__

	Communications__	Disk__		Base Unit__
	Network__		Keyboard__	Screen__	
	Mouse__			Everything__	Don't Know__

• Is it plugged in? Yes__ No__
• Is it switched on? Yes__ No__
• Has it been stolen? Yes__ No__
• Have you tried to fix it yourself? Yes__ No__
  • Have you made it worse? Yes__
• Have you read the manual? Yes__ No__
  • Are you sure you've read the manual? Yes__ No__
  • Are you absolutely certain you've read the manual? Yes__ No__
• Did you understand it? Yes__ No__
  • If `Yes' then why can't you fix it yourself?
    _____________________________________________________________

• Is the equipment unexpectedly noisy? Yes__ No__
  • If `Yes' what sort of noise?
    

    	Grinding__		Rattling__
    	Whirring__		High pitched whine__
    	Sound of disk head scouring disk__
    	Strange, out of tune whistling or humming__

• Is there a smell of burning? Yes__ No__
  • If `Yes' is the equipment on fire? Yes__ No__

• Is the fault repeatable? Yes__ No__

• What were you doing (with the equipment) at the time the fault occurred? ______________________________________________________
  • If `nothing' explain why you were logged in. _______________________________________________________________

• Are you sure you aren't imagining the problem? Yes__ No__
• Do you have any independent witnesses of the problem? Yes__ No__
• Describe the problem.
  _______________________________________________________________
• Now, describe the problem accurately.
  _______________________________________________________________
• Speculate wildly about the cause of the problem.
  _______________________________________________________________
  _______________________________________________________________
• Can't you do something else, rather than bothering me? Yes__ No__